Shipping & Returns

Shipping Update for January 2022

Please note there will likely be no parcel pick-up on Jan 17, 2022 due to the snow storm. We'll advise if this changes. Thanks for your understanding. 

Canada Post Service Disruptions

UPS

Monday January 3rd 2022 - UPS will be closed across Canada (in observance of New Years 

As a result, UPS will not be picking up parcels on the 3rd.  Shipments will be picked up on the 4th.

UPS Service Alerts

Please note that Canada Post and UPS are experiencing some delays due to the volume of deliveries so your patience is certainly appreciated.

We strive to process orders and get them on their way to you as expediently as possible!

Orders placed before noon EST Monday through Friday will ship out that afternoon. Exceptions may apply if orders require personalizing or specific attention that may hold up processing. Orders placed over the weekend will ship the following Monday.

Holidays may impact our shipping schedule so if there are any questions or concerns please let us know!

Returns/Refunds

Holiday Return Policy - Effective November 1st 2021

We've extended our returns until January 31st 2022

If you are unsatisfied with your purchase from Avworld Canada, simply return the product with all original packaging to us for an exchange, store credit or a full refund. Software, videos, and textbooks, unless damaged or corrupted, must be returned sealed in the original packaging if applicable.

A return label can be provided upon request to simplify the returns process but charges may apply.

Returns must be authorized and accompanied by a receipt. Avworld staff reserves the right to refuse a return if the above requirements are not met.

For any other concerns please contact our customer service representatives at 1.800.668.1987 within North America, or 416.674.5959 elsewhere around the world.

Pre-Order Shipping Policy

1. Orders placed for Pre-Release Items will be shipped as soon as they arrive into stock.

2. Orders that are placed which contain in-stock and pre-ordered items will ship once the pre-ordered items arrive into stock unless otherwise requested.

3. Additional shipping charges may apply if you wish the ship in-stock items before the pre-ordered items arrive into stock

Still have questions? Contact Us