Shipping & Returns

We strive to process orders and get them on their way to you as expediently as possible!

Orders placed before noon EST Monday through Friday will ship out that afternoon. Exceptions may apply if orders require personalizing or specific attention that may hold up processing. Orders placed over the weekend will ship the following Monday.

Orders shipped via Trexity for local Toronto delivery can ship same day if placed before 1pm.  

Holidays may impact our shipping schedule so if there are any questions or concerns please let us know!

International shipments

International shipments may be charged import duties, taxes and brokerage fees by your local government agency.  These import fees are the responsibility of the customer.

If a shipment is held by your local import agent, we are unable to speed up the clearing process.  Any shipping time in transit guarantees provided by Canada Post, Fedex, UPS or DHL do not cover customs import delays.   

Returns/Refunds

If you are unsatisfied with your purchase from Avworld Canada, simply return the product with all original packaging within 30 days (holiday exceptions may apply) to us for an exchange, store credit or a full refund. Software, videos, and textbooks, unless damaged or corrupted, must be returned sealed in the original packaging if applicable.

A return label can be provided upon request to simplify the returns process but charges may apply.

Returns must be authorized and accompanied by a receipt. Avworld staff reserves the right to refuse a return if the above requirements are not met.

For any other concerns please contact our customer service representatives at 1.800.668.1987 within North America, or 416.674.5959 elsewhere around the world.

Pre-Order Shipping Policy

1. Orders placed for Pre-Release Items will be shipped as soon as they arrive into stock.

2. Orders that are placed which contain in-stock and pre-ordered items will ship once the pre-ordered items arrive into stock unless otherwise requested.

3. Additional shipping charges may apply if you wish the ship in-stock items before the pre-ordered items arrive into stock

Still have questions? Contact Us